Terms of Service

Once you have successfully placed an order with Car-Boot Box, you will be sent an automated email confirming receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please note it is the customer’s responsibility to check the confirmation email and notify us immediately of any errors at info@car-bootbox.co.uk.

A follow up email will then be sent by us to confirm that your order has been placed along with an expected delivery date. It is at this point in time that we accept your offer, and are bound to fulfil it and a contract is formed.

PRICING AND PAYMENT

We accept payment by all major debit and credit cards through Stripe – a highly secure payment processing system. Our privacy policy is that we do not store credit card details, nor do we share customer financial details with any 3rd parties.

MADE TO ORDER ITEMS

The Car-Boot Box is a ‘Made to order’ product. These items are designated as ‘Bespoke and customised goods’ under the Consumer Rights Act 2015 and are exempt from cancellation rights. After 24 hours of the order being confirmed any cancellations are either not possible or subject to a fee. The fees are 10% (of the purchase price) to amend an order, or 30% to cancel altogether. If the item is due to be despatched then no cancellation is possible.

Each Car-Boot Box is subject to a ‘lead-time’. A lead-time is an estimation of how long it will take for us to produce the item from when the order is received. We aim to deliver the goods to you within 3 weeks of you placing your order.

In the event of your Car-Boot Box arriving damaged, with a fault or developing a fault within a 6-month period, you are entitled to a replacement or repair free of charge. If the fault can be agreed through the use of photographs we will arrange a collection of the item at our own cost. When the fault cannot be agreed through this method we will require you to send the item back using your own method. If the item is found to be faulty, we will refund any reasonable costs you have outlaid to return the items to us.

Please note: We will only arrange transportation for faulty items where all the original protective packaging is available. If you have disposed of it then you will need to source replacement packaging and will remain responsible for the item arriving back with us in the same condition as they arrived.

In the vast majority of cases the lead-time is an accurate representation of how long you may be expected to wait for an item to be produced. However sometimes there can be problems with over-demand or production issues in manufacturing, which in turn lead to delays with the order. In these cases we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay. Equally as often items will arrive earlier than stated, when this happens we will contact you to ensure you are ready to receive the item.

MATCHING, COLOUR, FINISHES

For all items made from natural products (wood) it is not possible to guarantee items will have the same colour, shade, pattern or finish as items seen on the website, due to the inherent nature of such materials.

LONG-TERM STORAGE AND ABANDONMENT

When a customer order is ready to be dispatched you will be informed using the contact details you have provided to us. In cases of no response from the customer, or unclaimed items returned to us, we will keep your item/s for a period of 4 weeks. After this they may be moved to a long-term storage area. Items left in long-term storage for longer than a year will be deemed as abandoned. Abandoned goods will usually be disposed of or sold-on but may be released if a storage fee is paid and they are still available.

Unless otherwise confirmed in writing we generally only hold customer goods for a maximum of 4 weeks. If you have not arranged for us to hold goods for you it will be considered as unauthorised and storage fees will apply before we release your goods. Fees will be based on the current market value per sq. metre of storage at the time of reclaiming.

INFORMATION & ADVICE

If you require further information or would like product advice from an experienced consultant please email info@car-bootbox.co.uk, or if you would prefer, call us on 01488 505065.